FAQ

Got questions? We've got answers

🚚 How long does shipping take?

Standard shipping takes 3-5 business days within the US. Express shipping is available for 2-day delivery.

💰 What's your return policy?

We offer a 30-day money-back guarantee. If you or your pet aren't completely happy, return it for a full refund.

🔬 Are your products safe?

Absolutely! Every product is tested for non-toxic materials and quality. We only sell products we'd use on our own pets.

🌍 Do you ship internationally?

Yes! We ship to 12 countries worldwide. International shipping takes 7-14 business days.

📞 How can I contact you?

Email us at support@maimaipet.com or use the contact form. We respond within 24 hours on business days.